789bd Frequently
Asked Questions

789bd requires a government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents include a Bangladesh National ID (NID) card, a valid passport, or a driver's licence. You will need to upload a clear photograph or scan of the document, plus a selfie holding the document. KYC must be completed before your first withdrawal is processed. The review typically takes between one and four hours on business days.

To reset your 789bd password, go to the login page and click "Forgot Password". Enter the mobile number or email address associated with your account and you will receive a password-reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact support at [email protected] with proof of identity and our team will assist you manually within 24 hours.

No. 789bd strictly permits one account per person. Duplicate accounts — whether registered under the same name, NID number, mobile number, or payment method — are a violation of the platform's Terms & Conditions. If a duplicate account is detected, both accounts may be suspended and any bonus funds forfeited. If you believe your account has been incorrectly flagged, contact support at [email protected] with your registered details to resolve the matter.

To permanently close your 789bd account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your full name and registered mobile number so our team can verify your identity. Any remaining balance will be returned to your verified payment method before closure. If you are closing your account due to gambling concerns, we recommend activating a self-exclusion instead — this prevents re-registration and provides stronger long-term protection.

bKash deposits on 789bd are credited instantly in the vast majority of cases — usually within 30 seconds of a successful transaction. Occasionally, network congestion on the bKash side can cause a delay of up to 5 minutes. If your deposit has not appeared after 10 minutes, check that the transaction was marked as successful in your bKash app, then contact 789bd support with the bKash Transaction ID (TrxID) and our team will investigate and credit your account promptly.

The minimum deposit on 789bd is ৳200 for mobile wallet methods (bKash, Nagad, Rocket) and ৳500 for bank transfers. The minimum withdrawal amount is ৳500 across all supported methods. There is no maximum deposit limit set by 789bd, though your payment provider may apply its own daily transaction caps. For large withdrawals above ৳50,000, our finance team may request additional identity verification before processing.

789bd supports the most popular payment methods used across Bangladesh. For mobile wallets, you can use bKash, Nagad, Rocket, and Upay. For bank transfers, we accept Dutch-Bangla Bank (DBBL), BRAC Bank, Islami Bank Bangladesh (IBBL), City Bank, and Sonali Bank. Visa and Mastercard are also accepted for international card transactions. All amounts are processed in Bangladeshi Taka (৳) with no currency conversion fees charged by 789bd.

Withdrawal processing times on 789bd vary by method. Mobile wallet withdrawals via bKash and Nagad are typically completed within 1 to 4 hours after approval. Rocket withdrawals may take up to 6 hours. Bank transfers to Dutch-Bangla, BRAC, IBBL, or other Bangladesh banks generally take 1 to 3 business days. Processing times may be longer during public holidays such as Eid. Ensure your KYC verification is complete before requesting a withdrawal to avoid delays.

789bd does not charge any platform fees on deposits or withdrawals. Your full deposited amount is credited to your playing balance, and your full requested withdrawal amount is sent to your payment method. However, please note that bKash, Nagad, and bank providers may apply their own standard transaction fees on their end, which are outside 789bd's control. We recommend checking your payment provider's fee schedule before initiating a transaction.

Yes — cricket betting is one of the core offerings at 789bd, with comprehensive coverage of the Bangladesh Premier League (BPL), the Indian Premier League (IPL), T20 World Cup, ICC events, and bilateral series involving the Bangladesh Tigers. You can place pre-match bets as well as live in-play bets on a wide range of markets including match winner, top batsman, total runs, fall of wicket, and over/under lines. Odds are updated in real time throughout each match.

Yes. 789bd is fully optimised for mobile browsers, meaning you can access the entire platform — sports betting, live casino, slots, and account management — directly from your smartphone's browser without downloading any app. The platform is compatible with Android and iOS devices. Simply open your preferred browser, navigate to 789bd.ws, log in to your account, and the site will adapt automatically to your screen size for a smooth mobile experience.

All slot games and casino table games on 789bd use certified Random Number Generator (RNG) technology supplied by internationally recognised game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. Each game's RNG undergoes independent third-party testing to confirm that outcomes are genuinely random and cannot be manipulated. The stated Return to Player (RTP) percentage for each slot is published within the game's information panel and typically ranges from 95% to 97%.

789bd's live casino section features real-time streamed table games hosted by professional dealers. Available games include Live Baccarat, Live Roulette (European and Lightning variants), Live Blackjack, Live Andar Bahar, Live Teen Patti, and popular game-show formats such as Crazy Time and Lightning Dice from Evolution Gaming. New live titles are added regularly. The live casino operates around the clock and is accessible on both desktop and mobile browsers, in Bangladesh Standard Time (UTC+6).

The 789bd welcome bonus is awarded to new players on their first qualifying deposit. The bonus matches a percentage of your deposit up to a specified maximum amount in Bangladeshi Taka. Once credited to your account, the bonus amount cannot be withdrawn directly — it must first be wagered the required number of times (the wagering requirement) across eligible games before it converts to withdrawable cash. Full bonus terms, including the current percentage, maximum amount, and wagering requirement, are published on the promotions page within your 789bd account.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount — or deposit plus bonus — before the bonus balance becomes withdrawable real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawal is possible. Progress toward your wagering requirement is tracked in real time within your 789bd account dashboard. Not all games contribute equally — slots typically contribute 100%, while certain table games may contribute less.

Yes. 789bd runs ongoing promotions for existing players beyond the welcome bonus. These include weekly reload bonuses, free spins on featured slot titles, cashback offers on net losses, and seasonal promotions tied to events such as the BPL, T20 World Cup, Eid, and Pohela Boishakh. All active promotions are listed in the Promotions section of your 789bd account. Opt-in may be required for some offers. Promotional terms, including free-spin wagering requirements and expiry periods, vary by campaign.

If 789bd determines that a player has violated the bonus terms — for example by using a duplicate account to claim the same offer, exploiting a known software error, or placing prohibited bet types to meet wagering requirements — the bonus and any associated winnings may be voided without notice. In serious cases, the player's account may be suspended pending investigation. 789bd's bonus terms exist to ensure fair play for all users. If you believe a bonus was removed in error, contact support with your full account details for a review.

789bd is a safe and reliable online betting platform that uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Account credentials, payment details, and personal information are stored securely and never shared with unauthorised third parties. The platform's games carry Fair Play Certified status, meaning results are independently verified as random and unbiased. We recommend that players always access 789bd exclusively via the official domain 789bd.ws to avoid phishing sites.

The minimum age to register and play on 789bd is 21 years. This is a strict platform-wide policy and applies to all players across Bangladesh. During registration, you must provide your date of birth, which is verified against your submitted identity documents during the KYC process. Any account where the player is found to be under 21 will be immediately suspended and any remaining balance returned. If you are a parent or guardian, please use device-level parental controls to prevent underage access to online gambling platforms.

Deposit limits and self-exclusion options are available to all 789bd players at no cost. Log in to your account, navigate to the Responsible Gaming section under Account Settings, and select the tool you wish to activate. You can set a daily, weekly, or monthly deposit cap in Bangladeshi Taka — reductions apply immediately while increases require a 48-hour cooling period. Self-exclusion closes your account for a chosen duration (1 month to permanent). For immediate exclusion, email [email protected] with the subject "URGENT Self-Exclusion" and we will act within 30 minutes.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, 789bd encourages you to seek help immediately. Start by visiting our Responsible Gaming page, which lists self-assessment tools, self-exclusion options, deposit limit controls, and a time-out feature. You can also contact our support team at [email protected] at any time — our staff are trained to assist players experiencing gambling-related difficulties and will treat your situation with complete confidentiality. Remember: gambling should always be entertainment, not a financial strategy.